Non-Returnable Conditions

Unless otherwise specified for a particular product, a return or exchange may not be accepted where:

1. The customer has changed their mind;
2. The product has been used improperly;
3. The product has been physically damaged by the customer;
4. The product has been modified or repaired by an unauthorized person;
5. The product is missing accessories or components;
6. The original packaging has been intentionally damaged;
7. The customer fails to report an eligible issue within the specified period.

Certain hygiene-sensitive, consumable or personalized products may have separate return conditions.

The applicable product-specific policy shall prevail where clearly stated on the product page.