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1. Purpose of This Policy

SAJNINE is committed to providing customers with genuine products, transparent pricing, reliable delivery, secure payment options and fair after-sales service.

This policy establishes the terms and conditions governing purchases made through the SAJNINE website, social media channels, telephone, messaging platforms and any other official sales channel.

By placing an order with SAJNINE, the customer agrees to comply with the terms stated in this policy.

2. Product Information

SAJNINE makes reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colours and other information published on its platforms are accurate.

However:

  1. Actual product colour may vary slightly due to lighting, photography and screen settings.
  2. Minor differences between product images and the delivered product may occur.
  3. Product specifications may occasionally change due to manufacturer updates.
  4. Customers are encouraged to review product details carefully before placing an order.

SAJNINE does not intentionally misrepresent any product.

3. Product Pricing

All product prices displayed by SAJNINE are subject to change without prior notice.

The applicable price shall generally be the price displayed at the time the customer places the order.

If a technical error, pricing error or system error results in an incorrect product price, SAJNINE reserves the right to:

  1. Correct the price before dispatch; or
  2. Cancel the affected order and provide appropriate notification to the customer.

Any applicable delivery charge will be communicated before order confirmation.

4. Order Confirmation

An order submitted through the SAJNINE website or other sales channels does not automatically constitute final acceptance.

SAJNINE may contact the customer to verify:

  1. Customer name
  2. Mobile number
  3. Delivery address
  4. Product quantity
  5. Payment method
  6. Order details

For Cash on Delivery (COD) orders, SAJNINE may require confirmation before dispatch.

SAJNINE reserves the right to cancel an order where:

  1. The customer cannot be reached;
  2. The delivery address is incomplete or invalid;
  3. The customer refuses to confirm the order;
  4. There is suspected fraudulent activity;
  5. The product is unavailable;
  6. There is a significant technical or pricing error.

5. Cash on Delivery (COD)

Where COD is available, customers may pay the applicable amount to the delivery personnel upon receiving the product.

Customers should verify the order details and, where reasonably possible, inspect the package for visible external damage before accepting delivery.

A customer who repeatedly places fraudulent, fake or intentionally refused COD orders may be restricted from using COD services in the future.

6. Delivery Policy

SAJNINE will make reasonable efforts to dispatch and deliver orders within the estimated delivery period communicated to the customer.

Delivery time may vary depending on:

  1. Customer location
  2. Courier service
  3. Weather conditions
  4. Public holidays
  5. Natural disasters
  6. Transportation disruptions
  7. Political or operational disruptions
  8. Incorrect or incomplete customer information

SAJNINE shall not be responsible for delays caused by circumstances beyond its reasonable control.

Customers are responsible for providing a complete and accurate delivery address and an active contact number.

7. Failed Delivery

A delivery may be considered unsuccessful where:

  1. The customer is unavailable;
  2. The customer refuses to receive the order;
  3. The customer provides an incorrect address;
  4. The customer cannot be contacted;
  5. The customer intentionally delays or rejects delivery.

If a customer refuses a COD order without a valid reason, SAJNINE may restrict future COD privileges.

Additional delivery charges may apply for re-delivery where applicable.

8. Return & Exchange Policy

SAJNINE aims to provide customers with a fair return and exchange process.

A return or exchange may be considered where:

  1. The wrong product was delivered;
  2. The product is damaged before delivery;
  3. The product is materially different from the confirmed order;
  4. The product has a manufacturing defect covered by the applicable product policy.

Customers should contact SAJNINE within 48 hours of receiving the product to report an eligible issue.

The customer may be required to provide:

  1. Order number;
  2. Photographs of the product;
  3. Unboxing video, where available;
  4. Description of the problem;
  5. Photographs of the packaging and shipping label.

9. Non-Returnable Conditions

Unless otherwise specified for a particular product, a return or exchange may not be accepted where:

  1. The customer has changed their mind;
  2. The product has been used improperly;
  3. The product has been physically damaged by the customer;
  4. The product has been modified or repaired by an unauthorized person;
  5. The product is missing accessories or components;
  6. The original packaging has been intentionally damaged;
  7. The customer fails to report an eligible issue within the specified period.

Certain hygiene-sensitive, consumable or personalized products may have separate return conditions.

The applicable product-specific policy shall prevail where clearly stated on the product page.

10. Refund Policy

Where a refund is approved, SAJNINE will process the refund according to the applicable payment method and internal processing procedure.

Refunds may be subject to:

  1. Product verification;
  2. Return inspection;
  3. Confirmation of the reason for return;
  4. Deduction of applicable non-refundable delivery charges, where legally and commercially applicable.

The customer will be informed of the expected refund process after approval.

For COD orders, customers may be required to provide accurate banking or mobile financial service information where a digital refund is applicable.

11. Warranty Policy

Where a product carries a manufacturer or seller warranty, the warranty period and conditions will be stated on the product page, invoice or warranty documentation.

Warranty generally does not cover:

  1. Physical damage;
  2. Water or liquid damage;
  3. Misuse;
  4. Unauthorized modification;
  5. Improper installation;
  6. Normal wear and tear;
  7. Damage caused by negligence;
  8. Damage resulting from failure to follow product instructions.

Warranty claims may require inspection before approval.

12. Customer Responsibilities

Customers are responsible for:

  1. Providing accurate contact information;
  2. Providing a complete delivery address;
  3. Being available to receive the order;
  4. Checking product information before ordering;
  5. Following product usage instructions;
  6. Reporting eligible problems within the stated time;
  7. Providing truthful information during return, refund or warranty claims.

13. Fraud Prevention & Abuse

SAJNINE maintains a zero-tolerance approach toward fraudulent activities.

The company may investigate or restrict accounts associated with:

  1. Fake orders;
  2. Repeated intentional COD refusal;
  3. False return claims;
  4. False damage claims;
  5. Payment fraud;
  6. Abuse of promotional offers;
  7. Multiple accounts created to exploit discounts;
  8. Misuse of customer service or return facilities.

Where necessary, SAJNINE may cancel orders or suspend access to certain services.

14. Customer Privacy

SAJNINE respects customer privacy.

Customer information may be collected and used for legitimate business purposes including:

  1. Order processing;
  2. Delivery;
  3. Payment verification;
  4. Customer support;
  5. Warranty service;
  6. Return and refund processing;
  7. Order updates;
  8. Business analytics and service improvement.

SAJNINE will take reasonable measures to protect customer information from unauthorized access or misuse.

Customer information will not knowingly be sold to unrelated third parties for their independent marketing purposes.

Where third-party service providers such as courier, payment gateway, hosting or technology providers are required to fulfil an order, relevant information may be shared only to the extent reasonably necessary for providing the service.

15. Payment Security

SAJNINE will use reasonable measures to protect payment-related information.

SAJNINE will not knowingly request a customer's confidential PIN, OTP or password through unofficial communication channels.

Customers should never share:

  1. Mobile banking PIN;
  2. OTP;
  3. Card PIN;
  4. Internet banking password;
  5. Other confidential authentication information

with anyone claiming to represent SAJNINE.

16. Promotional Offers

Promotional campaigns, discount codes, free delivery offers and other benefits may have specific terms and validity periods.

SAJNINE reserves the right to:

  1. Set eligibility requirements;
  2. Limit promotional quantities;
  3. Limit one promotion per customer/order;
  4. Cancel promotions where misuse or fraud is detected;
  5. Modify or discontinue a promotion according to its stated terms.

17. Intellectual Property

Unless otherwise stated, SAJNINE's brand name, logo, website content, product descriptions, photographs, graphics, videos, promotional materials and original marketing content are protected by applicable intellectual property laws.

Customers and third parties may not reproduce, modify, distribute or commercially use SAJNINE's original content without prior written permission.

18. Limitation of Liability

SAJNINE will make reasonable efforts to provide accurate product information and reliable service.

However, SAJNINE shall not be responsible for losses or delays arising directly from circumstances outside its reasonable control, including courier disruption, natural disasters, severe weather, technical failures, governmental restrictions or other force majeure events.

Nothing in this policy is intended to exclude or limit any consumer rights or legal obligations that cannot lawfully be excluded or limited.

19. Policy Changes

SAJNINE may update this policy from time to time to reflect:

  1. Changes in business operations;
  2. New products or services;
  3. Changes in payment or delivery arrangements;
  4. Changes in applicable laws or regulations;
  5. Improvements to customer service.

The latest version published through SAJNINE's official channels shall apply to future orders.

20. Customer Support

For order-related questions, returns, exchanges, refunds or warranty claims, customers should contact SAJNINE through its official customer service channels.

Brand: SAJNINE

Website: www.sajnine.com

Customer Support: [Insert Phone Number]

WhatsApp: [Insert WhatsApp Number]

Email: [Insert Official Email]

Business Address: [Insert Business Address]

21. Customer Acceptance

By placing an order with SAJNINE, the customer confirms that they have had reasonable opportunity to review the applicable product information and policies and agrees to comply with the terms applicable to that purchase.

These policies are intended to create a transparent and fair relationship between SAJNINE and its customers.


SAJNINE – Quality Products. Transparent Service. Customer First.