Return & Exchange Policy

SAJNINE aims to provide customers with a fair return and exchange process.

A return or exchange may be considered where:

1. The wrong product was delivered;
2. The product is damaged before delivery;
3. The product is materially different from the confirmed order;
4. The product has a manufacturing defect covered by the applicable product policy.

Customers should contact SAJNINE within 48 hours of receiving the product to report an eligible issue.

The customer may be required to provide:

1. Order number;
2. Photographs of the product;
3. Unboxing video, where available;
4. Description of the problem;
5. Photographs of the packaging and shipping label.